We accept payments
through Net banking, Credit/Debit Card Payments and also Digital wallets like,
UPI, Phoneपे, BHIM, etc.
Yes. There is no
change in MRP for what we sell online, it is the same as in the store. However,
we do charge additional packing and handling charges.
At times, due to various technical issues, the
payment may get debited, however, the payment may not have been credited to our
account. In such cases, the amount usually, automatically returns to your mode
of payment within 7 working days. If it does not, you may write to us with your
name, address, ordered items and phone number to customercare@achalcashew.com and we will give you a status update on the
order.
*We will be
able to confirm only if the amount has been remitted to us or no.For other
issues you may need to contact your bank for any delay in reversal of the
debited amount.
India Post, as it has the maximum reach, even
to the most remote destinations. They also have online tracking on their
website so you can see where your parcel has reached once it is dispatched from
our store.
Store @ MANGALORE | Store @ MANGALORE | Store @ BANGALORE |
---|---|---|
PHALGUNI CASHEW CENTREShop No.4, Hotel Roopa Building
Phone: 740.690.0021 |
PHALGUNI URWA"Aura", The Place
Phone: 740.680.0021 |
ACHAL CASHEW CENTREGround floor, SunkadaChikanna Complex,Next to Hotel Maurya,
Phone: 7022002901, 080-22385374 |
Store @ UDUPI |
---|
PHALGUNI UDUPI
Shop No. 6, Mandavi Trade Centre,
Phone: 935.375.0560 |
We accept payments by UPI or Net-banking. When you place an order, the
shop personnel will guide you through the process. If it involves Postal and
Handling charges, the same will be checked with respective courier/mode of
transport and at actuals will be communicated to you, for payment.
All Couriers are pre-paid, hence the complete payment (Product
and Postal/Courier fees) has to be paid in advance.
For Bengaluru, you may opt for Dunzo or any other
pick-up services from the store and pay the fee directly to the service
provider of your choice.
Yes, you can definitely have the package
delivered to your preferred address, to your relatives, and friends. Please
ensure you type in the shipping address (where the parcel is to be sent) and
billing address (to which the bill is to be made) in appropriate fields while
you place the order.
Yes, within 8 hrs. You may
change the shipping address by writing to us at pcc@achalcashew.com or contacting the default
dispatch branch on 740.690.0021
Unfortunately, No, as the courier
service would not entertain such requests.
You may write to us on marketing@achalcashew.com and we will contact you.Kindly mention:
No. There are many variables
involved in procuring quality products, as we deal with natural seasonal
produce, and the rates are revised accordingly from time to time and without
prior notice.
Please write to us on customercare@achalcashew.com and we will ensure you all the support that you need from our end. Follow this table:
Sl. No | Description of the Issue | Contact |
---|---|---|
1 | Package Lost/Undelivered |
Step 1: Look into the tracking details Step 2: Contact the service provider and lodge a complaint Step 3: Share the complaint number with us along with the contact details of your local service provider on customercare@achalcashew.com |
2 | Package Damaged from Outside but Goods are not damaged/in good condition |
While we ensure that the goods are packed to withstand any damage during transit, due to multiple exchange points involved there is likely to be a wear and tear of the outer packaging. Kindly check for missing/damaged goods immediately as you accept the package. For complaints, immediately write to the courier service provider and send a copy to customercare@achalcashew.com |
3 | Goods Missing from the package |
While we do our best to ensure that all the goods are packed as per the order, there may be cases of theft during transit. Step 1: Please Check the Invoice Step 2: If the ordered item is not listed, please contact us on customercare@achalcashew.com with the Invoice Copy Step 3: If all the items are invoiced and if any item is missing, contact us on customercare@achalcashew.com with the Invoice Copy Step 4: If the package is damaged and the items are missing, please write immediately to the courier service provider and send a copy to customercare@achalcashew.com |
4 | Package Intact from Outside but Goods are damaged/in good condition |
Immediately write to us: send us a picture of the damaged goods, outer packaging, along with the Label on the pouch customercare@achalcashew.com |
Achal Group Of Industries, 190, Industrial Area, Baikampady,
Mangalore- 575 011,
Karnataka, India